Privacy Policy
How we collect, use and protect information provided through enquiries, quotations, orders and website contact forms.
This Privacy Policy explains how Corten Australia collects, uses, stores and discloses personal information received through our website, quote requests, phone calls, emails and customer communications.
Our Commitment
Corten Australia respects your privacy and aims to handle personal information in a clear, responsible and secure manner. We only collect information that is reasonably needed to respond to enquiries, prepare quotations, process orders and coordinate supply or delivery.
Information We Collect
We may collect your name, business name, phone number, email address, delivery suburb or address, project details, product requirements, quote details, order information and any other information you choose to provide when contacting us.
How We Collect Information
Information may be collected when you submit a website form, request a quote, email us, call us, place an order, communicate with our team or provide project and delivery details for the purpose of supply.
How We Use Information
We use personal information to respond to enquiries, prepare quotes, confirm stock availability, process orders, arrange freight, communicate about supply, issue documents and maintain business records relating to customer enquiries and orders.
Website & Analytics
Our website may collect basic technical information such as browser type, device information, pages visited and general website usage data through cookies, analytics tools or similar technologies. This helps us understand website performance and improve the user experience.
Disclosure to Third Parties
We do not sell personal information. We may share relevant information with service providers where needed to operate the business, including freight providers, warehouse or logistics partners, payment providers, IT providers, website providers, accountants, professional advisers or suppliers involved in fulfilling an enquiry or order.
Storage & Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Information may be stored in email accounts, business systems, website form records, accounting systems or secure cloud-based services used by our business.
Access & Correction
You may contact us to request access to personal information we hold about you or to ask that incorrect information be updated. We may need to verify your identity before actioning a request.
Marketing Communications
We may contact existing or prospective business customers about relevant products, stock availability or supply information. You can ask us not to send marketing communications at any time by contacting us.
Contact & Complaints
If you have a question about this Privacy Policy, wish to update your information or have a privacy concern, please contact us at info@cortenaustralia.com.au. We will review your request and respond within a reasonable timeframe.